Get In Touch
+254 726 045484
+254 736 992355
info@pdskenya.com
10200 Uhuru Highway, Murang’a,
NRB 00100, KENYA
Frequently Asked Questions!
Pawatech Digital Systems (PDS) is a value-driven company providing a wide range of technology products, accessories, printing services, E-Commerce solutions, and digital services tailored for the Kenyan and African market.
Yes. We deliver to all Kenyan counties, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Kisii, Garissa, Lodwar, and even remote areas through courier partners.
Nairobi & nearby counties: Same-day or next-day.
Major towns countrywide: 1–3 working days.
Remote areas: 3–5 working days.
Currently, we do not support Cash on Delivery. All orders must be prepaid for security and efficiency.
Report within 24 hours of delivery. Eligible products may be replaced, refunded, or repaired in line with our Refund & Returns Policy.
Not always. Some discounts are limited to specific categories. Check the Offers & Coupons page for details.
Once shipped, you’ll receive an SMS/email with a tracking number. You can track it through our courier partner or contact our support team.
The courier will make a second attempt. After two failed attempts, the package will be returned to PDS and may require a re-delivery fee.
Our Services
At Pawatech Digital Systems (PDS), we offer a comprehensive range of IT and tech solutions tailored for businesses and individuals. Explore our services below.
1. Hardware Solutions
We provide a wide range of hardware products, from computers and laptops to networking devices and peripherals.
- Computers & Laptops (Desktops, Notebooks, Mobile Phones)
- Servers & Storage Devices
- Networking Equipment (Routers, Switches, Firewalls)
- Peripherals (Printers, Scanners, Monitors, Keyboards, Mice)
- Accessories (Chargers, Cables, Cases)
2. Software Solutions
We offer software solutions for productivity, security, and specialized business needs.
- Operating Systems (Windows, Linux, macOS)
- Productivity Software (MS Office, Collaboration Tools)
- Security Software (Antivirus, Firewalls, VPNs)
- Specialized Software (Accounting, Design, CAD, HRM, Mobile/Web Apps, POS, CRM, ERP)
3. Networking & Internet Services
We help businesses and individuals set up reliable networks and internet solutions.
- LAN/WAN Setup and Maintenance
- Wi-Fi Installation & Optimization
- VPN Setup and Secure Connectivity
- Internet Solutions for Businesses
4. Cloud & Hosting Services
Leverage cloud computing and hosting services for scalable and secure business operations.
- Cloud Storage Solutions
- Virtual Servers & Cloud Hosting
- Backup & Disaster Recovery
- SaaS (Software as a Service) Deployment
5. IT Support & Maintenance
Reliable IT support ensures your systems remain functional and secure.
- On-site and Remote IT Support
- System Upgrades & Troubleshooting
- Preventive Maintenance & Monitoring
- Hardware & Software Repair
6. Cybersecurity Services
Protect your business from digital threats with our cybersecurity solutions.
- Network Security Audits
- Threat Detection & Prevention
- Data Protection & Encryption
- Security Awareness Training
7. Managed IT Services
Let PDS manage your IT operations so you can focus on growing your business.
- Complete IT Outsourcing for Businesses
- Managed Network & Server Services
- Helpdesk & End-User Support
- Managed Backup & Cloud Services
8. Emerging Tech & Solutions
Stay ahead with cutting-edge technology solutions for your business.
- IoT (Internet of Things) Integration
- AI/ML Applications for Businesses
- Automation Tools & Solutions
- Blockchain & FinTech Solutions
9. Digital Designing, Printing & Branding
We help businesses create a strong digital and physical presence through creative design and printing services.
- Graphic Design (Logos, Banners, Marketing Material)
- Business Cards, Flyers, Posters, and Promotional Prints
- Branding Strategy & Corporate Identity Development
- Digital Marketing Collaterals and Social Media Designs
Our headquarters are in Nairobi, and we serve customers across all 47 counties in Kenya. Our long-term vision is Pan-African expansion.
Yes. We offer free shipping on orders above Ksh 15,000 within Nairobi or with a valid free-shipping coupon for countrwide deliveries.
We accept M-Pesa, debit/credit cards, and bank transfers.
Yes. We sell only authentic and certified products. We strictly comply with the Anti-Counterfeit Act of Kenya.
Refunds are processed within 7–14 working days after approval.
Delays may occur due to weather, peak seasons, or remote access. Our team will notify you and assist in tracking your package.
You can reach us by email at info@pdskenya.com or by phone at +254 726 045484 / +254 736 992355. For property inquiries, email info@pdskenya.com.